you order by 3PM we aim to dispatch all orders the same day,
occasionally due to high demand or other business commitments it may
take us slightly longer to dipsatch your order, we will always send you
an email to confirm once your order has been dispatched.
deliver only to addresses in mainland UK (England, Wales, Scotland) and
Northern Ireland. For the avoidance of doubt, we do not deliver to the
Republic of Ireland and the Channel Islands. In addition, our couriers
do not deliver to PO Box numbers. Orders to the Scottish Isles, Isle of
Man or Northern Ireland may attract an additional surcharge. Please use our contact page for further details.
Royal Mail Deliveries
via Royal mail will be sent using the appropriate class that was
selected at checkout, all timescales for delivery are for indication
purposes and buyers should allow up to 10 working days for delivery. If
the has not arrived after this period then the buyer must notify Vapour
Dreams who will either refund or replace the item as they deem
appropriate. For missing items a claim will be made directly against
Royal Mail. We cannot resend or replace orders until Royal Mail have had
10 working days to make delivery.
our courier attempts delivery at the delivery address, specified in the
order, or as a fall-back attempts delivery with a neighbour but cannot
deliver the Products, the courier will retain the Products and will
leave a calling card with a Customer Services telephone number for you
to call in order to arrange re-delivery. Please note that the courier
company can only arrange a specific re-delivery date, and cannot arrange
a specific re-delivery time.
courier will only attempt to deliver the Products on up to two separate
days, after which a further delivery charge may become payable.
products will be returned to our Dispatch Depot if they have not been
collected from the courier. For returned orders only the cost of the
products ordered is refunded less the cost of returning the order.