Delivery Information

Dispatch Timescales

If you order by 3PM we aim to dispatch all orders the same day, occasionally due to high demand or other business commitments it may take us slightly longer to dipsatch your order, we will always send you an email to confirm once your order has been dispatched.

Delivery Locations

We deliver only to addresses in mainland UK (England, Wales, Scotland) and Northern Ireland. For the avoidance of doubt, we do not deliver to the Republic of Ireland and the Channel Islands. In addition, our couriers do not deliver to PO Box numbers. Orders to the Scottish Isles, Isle of Man or Northern Ireland may attract an additional surcharge. Please use our contact page for further details.

Royal Mail Deliveries

Delivery's via Royal mail will be sent using the appropriate class that was selected at checkout, all timescales for delivery are for indication purposes and buyers should allow up to 10 working days for delivery. If the has not arrived after this period then the buyer must notify Vapour Dreams who will either refund or replace the item as they deem appropriate. For missing items a claim will be made directly against Royal Mail. We cannot resend or replace orders until Royal Mail have had 10 working days to make delivery.

Courier Deliveries

If our courier attempts delivery at the delivery address, specified in the order, or as a fall-back attempts delivery with a neighbour but cannot deliver the Products, the courier will retain the Products and will leave a calling card with a Customer Services telephone number for you to call in order to arrange re-delivery. Please note that the courier company can only arrange a specific re-delivery date, and cannot arrange a specific re-delivery time. 

The courier will only attempt to deliver the Products on up to two separate days, after which a further delivery charge may become payable. 
The products will be returned to our Dispatch Depot if they have not been collected from the courier. For returned orders only the cost of the products ordered is refunded less the cost of returning the order.